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Shipping and Delivery

PRICES:
All prices are shown in Australian dollars ($). Your local card provider will bill you in your local currency. You must check your local currency conversion rate for the cost in your local currency. It is our policy to offer goods at the most reasonable price possible, however, if due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Shopping HQ reserves the right to adjust as necessary any listed price at any time in response to a price increases by suppliers or freight price changes.

PAYMENTS:
We are pleased to accept orders by Paypal. We require receipt of payment prior to shipment of orders.
Please note: Paypal also accepts Credit Cards VISA and MASTERCARD on our behalf and you are not required to have a paypal account.

POSTAL/FREIGHT OPTIONS:

Currently offering FREE Shipping Australia Wide.

Orders will be shipped within 1 - 7 working days unless otherwise stated.

RETURNS AND EXCHANGES:
Return or exchange goods within 14 working days following delivery as long as they are in their original packaging, have not been used and are re-salable.

If you wish to return an item for exchange or you have decided not to keep it, simply contact us first within 7 days of receipt of item by email at sales@shoppingheadquarters.com.au, stating your order number and the goods which are being returned.

Returned items must be in original packaging. Goods should arrive back with us no later than 14 days after your having received them. Customers should arrange their own return courier. If, however Shopping HQ, are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. Within thirty days. All goods must be in a new and unused condition together. If you are in any doubt, please contact us. We recommend you obtain proof of posting for returns as we cannot accept liability for goods that do not reach us.

COMPLAINTS:
Any complaint can be communicated directly to Shopping HQ. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation. You can contact us at sales@shoppingheadquarters.com.au